Terms & Conditions

Samples
Hoesh International is happy to provide a sample at a small fee. Please contact us for information. Hoesh can also arrange a printed sample at an initial cost of £50 (Inclusive of VAT and refundable on placing an order). Carriage Charges will apply for shipping samples to Ireland, the Scottish Highlands and Islands, the EU and Internationally.

Artwork
Print size is dependent upon product, artwork and customer preference. 
Please provide your artwork in a JPEG or PDF file where possible and with the font name where applicable. If you require additional details adding to your artwork, then please supply these to us in the first instance as additions made after the artwork has been prepared will be chargeable.

We may need to make alterations to your artwork in order to ensure that we get the best results when printed. We will provide you with a proof of your artwork for approval before it goes to print. Proofs are normally always in black and white and should be printed out to give you an idea of the finished size.
Printing takes approximately 2 weeks after the artwork is approved and payment is made and we reserve the right to increase this during busy periods. We will always confirm the current lead time with you when you place your order.

Your artwork will be retained on file should you wish to place future orders for printed stock.

Payment
Payment is always pro-forma for the first three orders. After that an application for a (strictly) 30-day credit account can be made, subject to credit applications forms filled out by the customer. Hoesh International reserves the right to refuse credit and to review or close any credit account where our payment terms are not being met. If there is no order on a credit account for more than 1-year payment will be required proforma and new credit applications forms filled out on the next order made after this time.

Delivery
Hoesh International can despatch plain orders on the same day where payment has been received before 2pm. Parcels can arrive anytime between 8am – 6pm on the day of delivery. If delivery is required at a specific time, this should be informed at the time of ordering and this can be booked for an additional charge. Any deliveries required on a weekend will be charged at a higher rate.

Where the quantity of products ordered amounts to 10 or more boxes, we can send items on a pallet providing there are facilities to receive the pallet at the delivery destination.

Delivery terms may be subject to changes where we are shipping to Ireland, the Scottish Highlands and Islands, the EU and internationally.

Returns
Please report any problems with your goods within 5 days of delivery and we will do our best to rectify the problem for you. Hoesh International takes no responsibility for faults reported after this time. Our products have a shelf life of 1 year. We cannot be responsible for any problems after this period.