During this extraordinary time, we want you to know that the safety of our customers and employees is our top priority. As the Coronavirus (Covid-19) outbreak evolves , we are taking all the necessary precautions to ensure this.
We are taking important steps to help you stay protected.
We continue to monitor the situation closely and are following the latest recommendations from the World Health Organization (WHO) to ensure that our practices are aligned with the most recent guidelines. We have applied all required protocols including deep cleaning workplaces, stores and providing hand sanitizers.
We are open for business.
We are prepared to do everything we can do to ensure your customer experience remains uninterrupted. We have adapted our operation to keep our online stores functioning. Please bear with us regarding any potential order delays due to this current situation. Following recommendations from the Government, we may have to close temporarily.
Furthermore, if you are currently experiencing or anticipating any temporary closures, please let us know as soon as possible regarding outstanding orders and whether you would like them delivered to an alternate address or orders cancelled. We cannot accept responsibility for lost goods if we are not informed accurately .
At present, our couriers are operating in their usual manner and we are continuing to dispatch goods daily.
We are here for you.
We are committed to providing you with the best service we can. Our Customer service team is available via phone or email during normal opening hours to help you navigate this uncertain time. We endeavor to keep our lines of communication open to inform you of the latest developments.
If you need us. We’re here to help. Please email sales@hoeshinternational or call us on: +44 (0) 116 276 5221.
We remain hopeful that the situation improves quickly and wish you all to be safe.